Elementar UK, part of the Elementar Group, Germany, is responsible for the sales and support of the expanding range of Elemental Analysers and related instruments in the UK as well as being an award-winning manufacturer of Isotope Ratio Mass Spectrometer (IRMS) systems covering a diverse and exciting range of applications.
Based in Stockport, Greater Manchester where our facilities are for building, testing and servicing our instrumentation as well as housing a full R&D team, we research and develop for basic human needs: our devices ensure quality of life and are used when it comes to water, food, education, health, the environment, climate, energy or product quality.
About the role
Due to continued growth here at Elementar UK, we are looking for a Field Service Engineer, remote-based in Northern Ireland. You will be responsible for building, maintaining, and developing strong relationships with both new and existing customers while working at various customer sites across Ireland, the UK, and internationally.
The successful candidate will provide service support for our IRMS and EA product lines, including installation, repairs, preventative maintenance (PMs), and training. The primary focus will be on service delivery across Northern Ireland (NI) and the Republic of Ireland (RI), with occasional travel within the UK and overseas as required.
As the ideal candidate, you will have a degree in a scientific discipline or relevant industry experience. You should possess excellent problem-solving and communication skills, along with a strong technical background. The ability to work independently as well as collaboratively within a team is essential, and you should be confident using a range of scientific tools and technologies.
Experience working in laboratory environments is preferred, whilst having the ability to troubleshoot and resolve complex technical issues, and to communicate clearly and accurately with customers, is essential.
Additional requirements for the role include:
- Remote worker living in Northern Ireland
- Legal right to live and work in the Republic of Ireland and the United Kingdom (including Northern Ireland)
- A valid full driving license that permits driving in both the Republic of Ireland and the UK
- Willingness to travel at short notice across Ireland, with occasional travel to the UK and overseas
- Perform installations, PMs, repairs, upgrades, compliance testing and training for customers both in the UK and overseas
- Ensure all service contract work is carried out within scope of agreement, particularly solving critical issues as efficiently and as quickly as possible
- Organise schedule to ensure all work is completed to an excellent standard to enhance customer satisfaction.
- Report accurate times of all onsite activities in the form of reports and expense claims
- Provide onsite support for IRMS and EA products globally
- Maintain a highly professional relationship with all customers ensuring customer loyalty and repeat business
- Testing of upgrade and repairs in the factory
- Operate in a pro-active manner to assist Product Managers and Sales to identify and develop business potential for both elemental analysis and IRMS instruments and upgrades
- Liaise with customer support to ensure required parts are delivered to customer site in good time
- Develop and maintain product support documentation including manuals, engineering notes and knowledgebase documents
- Manage provided assets including stock, car, telephone, computer, tools etc.
- Other duties as requested by management depending on the demands of the business.
- Remote role with close factory connections
- Competitive salary, company car
- Company bonus incentive scheme
- FSE bonus scheme
- 23 days initially (increasing to 25 days after one year) plus bank holidays
- Company pension Scheme
- 4 x salary life assurance scheme
- Cycle & Tech/Home Schemes
- Salary sacrifice options: pension and electric vehicles (EVs)
- Flexible, compressed working week to finish early on a Friday, when possible
- Occasional travel overseas
- Opportunity to work in an open and vibrant team, with flat hierarchies and short coordination channels
We welcome applications from a wide and diverse pool of candidates, regardless of their background, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic and where people can be their authentic selves. Employees are valued for the strengths they bring to our company.
Our recruitment process is built on the principles of fairness and equal opportunity, ensuring that all applicants are evaluated solely on their qualifications, skills, and experiences.
Is this your challenge? Then get in touch with us!
Elementar UK Ltd
Isoprime House, Earl Road, Cheadle Hulme, Stockport, SK8 6PT