Elementar UK, part of the Elementar Group headquartered in Germany, is at the forefront of the sales and support of an expanding range of Elemental Analysers and related instruments in the UK. We are also proud to be an award-winning manufacturer of Isotope Ratio Mass Spectrometer (IRMS) systems, covering a diverse and exciting range of applications.
Based in Stockport, Greater Manchester, our facilities are equipped for building, testing, and servicing our cutting-edge instrumentation. With a full R&D team on-site, we dedicate ourselves to research and development for basic human needs. Our devices ensure the quality of life and are integral when it comes to water, food, education, health, the environment, climate, energy, or product quality.
Are you a seasoned problem-solver with a passion for providing top-notch technical support? Look no further! We're searching for a skilled Technical Support Engineer to join our team and make a difference!
If you're ready to showcase your technical expertise and dedication to customer satisfaction, apply now and become an integral part of our team!
We are seeking a seasoned Technical Support Engineer to join our team. With a minimum of 3 years of experience in technical support roles, you need to have a proven track record of providing timely and accurate solutions to technical issues. A degree in a relevant technical field or equivalent experience is preferred.
We need someone who is a proactive problem-solver with a strong technical background and a passion for delivering exceptional customer service. You should possess excellent communication skills, both verbal and written, allowing you to effectively interact with customers and collaborate with internal teams.
Your ability to thrive, coupled with your attention to detail and commitment to continuous improvement, will make you a valuable asset to our team.
If you're ready to take on new challenges, drive innovation, and make a positive impact on our customers' experience, we want to hear from you!
- Provide direct technical support to customers with a positive attitude
- Learn whilst responding to customer enquiries and provide timely and accurate solutions to technical problems via phone, email, chat, or other communication channels.
- Establish and maintain strong customer relationships by delivering exceptional service and support taking ownership of each interaction. Understand customer needs, gather relevant information, and ensure customer satisfaction throughout the troubleshooting process.
- Demonstrate a proactive approach whilst collaborating with interfacing teams, including developers and quality manager to escalate and resolve complex technical issues. Provide feedback where possible on product functionality and usability to assist in product improvement.
- Provide on-site assistance for engineers, including shadowing where appropriate fostering a culture of shared learning and growth.
- Proactively identify opportunities to enhance customer support processes, tools, and documentation. Stay up-to-date with the latest technologies, industry trends, and best practices in technical support with a growth mindset and a commitment to continuous learning.
- Competitive salary & benefits
- Company bonus incentive scheme
- 23 days initially (increasing to 25 days after one year's service) plus bank holidays
- Company pension and life assurance 4 x salary
- Cycle & Tech Schemes
- Occasional travel to offer on-site support
- Opportunity to work flexible hours
- Compressed working week of 39 hours
- Opportunity to work with an open and vibrant team, with flat hierarchies and short coordination channels
We seek to attract from a wide pool of talent and create a culture where people can be themselves and are valued for the strengths they bring to our company.
In a world where agile working is becoming the new normal, we are open to flexible working arrangements where feasible.
We can offer you a company culture that promotes work life balance and a dedication to continued research, learning and development.
Is this your challenge? Then get in touch and apply now!